Refund and Returns Policy

The short version

• Any Englander Equestrian product bought on this site can be returned within 90 days for a refund. That is our own promise.
• By law you also have 14 days from delivery to cancel for any reason. Our 90 days sits on top of that and does not replace it.
• We refund to your original payment method within 14 days of receiving the return.
• Faulty items are covered by the Consumer Rights Act 2015.

This policy applies to orders placed on englanderequestrian.co.uk with Just Horse Riders Limited. It is part of our terms of service.

Your 14-day legal right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order for any reason within 14 days. The 14 days start on the day after you, or someone you nominate, receive the goods. If the order comes in more than one parcel, they start on the day after the last parcel arrives.

To cancel, tell us clearly before the 14 days end. Email hello@englanderequestrian.co.uk, write to our registered office, or use the model cancellation form at the end of this page. Then send the goods back within 14 days of telling us.

Our 90-day returns

Every product on this site can be returned within 90 days of receiving your order. You do not need to give a reason. It applies to adult and children's boots and to Aiya riding tights alike.

The 90-day promise is voluntary and is in addition to your legal rights. We may change or withdraw it for future orders. A change will not affect an order you have already placed.

Condition of returned goods

You may handle goods as you would in a shop. Try boots on indoors on a clean, dry floor. Do not ride in them or wear them outside. If goods come back showing more use than that, we can reduce the refund by the amount the value has dropped.

For a return under the 90-day promise, the item must be unused and in its original condition, with its original packaging intact.

If your boots came in a branded Englander Equestrian box, please send them back inside an outer bag or carton so the box is not damaged in the post.

How to return something

1. Email hello@englanderequestrian.co.uk with your order number, what you are returning, and whether you want a refund or a different size.
2. We reply to confirm. Send the parcel to: Just Horse Riders Ltd, Lancaster Farm, Burned House Lane, Preesall, Lancashire, FY6 0PQ.
3. Pack the item securely, put a note with your order number inside, and send it within 14 days of telling us.
4. Keep your proof of postage until the refund arrives.

Who pays return postage

If you change your mind, inside the 14-day legal period or under our 90-day promise, you pay the return postage. Please use a tracked service and keep your proof of posting. We do not supply a prepaid returns label.

For faulty or wrong items, the law says you should not be out of pocket. See below.

When and how you are refunded

We refund within 14 days of receiving your return, or within 14 days of you sending proof of posting, whichever is sooner. The refund goes to the payment method you used. Your bank or card provider may take a few more days to show it.

What is refunded:

• The price you paid for the returned goods, including VAT.
• If you cancel within the 14-day legal period, our standard delivery charge as well. If you paid for a faster option, we refund the standard charge only.

Exchanges

Our boots have no EU 40. UK 6 is EU 39 and UK 7 is EU 41. Check the size guide before choosing the new size.

Faulty or wrong items

If an item arrives damaged, is not what you ordered, or develops a fault, contact us as soon as you notice. Send a photo if you can. Under the Consumer Rights Act 2015:

• Within 30 days of delivery you can have a full refund.
• After 30 days you can have a repair or a replacement. If that fails or is not possible, a refund or a price reduction.
• A fault that shows up within 6 months of delivery is treated as having been there at delivery, unless we can show otherwise.

The law says you should not be out of pocket for returning a faulty or wrong item, so returning one costs you nothing. Wear and tear, accidental damage and damage from poor care are not faults.

Hera warranty

Hera country boots carry a 12-month fair-use warranty, on top of your legal rights. See returns and warranty.

Clearance stock

We do not sell clearance or graded stock on this website, so no clearance exclusions apply here. Graded clearance items are sold only on justhorseriders.co.uk under that site's own policy.

Bought somewhere else?

This policy covers orders placed on englanderequestrian.co.uk. If you bought an Englander Equestrian product from justhorseriders.co.uk, that site's returns policy applies; it is run by the same team and also gives 90-day returns, so start the return there. Orders from Amazon or eBay follow those platforms' own returns process. See stockists.

Prices on this site include VAT. Prices checked 25 September 2026.

Model cancellation form

Copy this into an email or letter if you want to cancel. You do not have to use it. Fill in the details and delete what does not apply.

To Just Horse Riders Limited, Nursery Farm, Isherwood Road, Carrington, Manchester, M31 4BH, hello@englanderequestrian.co.uk:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:

Ordered on [*] / received on [*]:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.

Contact

Email hello@englanderequestrian.co.uk. Post: Just Horse Riders Limited, Nursery Farm, Isherwood Road, Carrington, Manchester, M31 4BH. See also the contact page, the shipping policy and the terms of service.