Shipping and Delivery Policy
Where we deliver
We deliver to addresses anywhere in the United Kingdom, including Northern Ireland and the Scottish Highlands and Islands, at the same prices. Remote areas may take an extra day or two.
We do not currently deliver to the Isle of Man, the Channel Islands or outside the UK.
This policy applies to orders placed on englanderequestrian.co.uk with Just Horse Riders Limited. It is part of our terms of service.
UK delivery options and costs
| Order value | Cost | Delivery time |
|---|---|---|
| £50 and over | Free | Next working day by Royal Mail Tracked 24 when you order before 4pm |
| Under £50 | £3.99 | Next working day by Royal Mail Tracked 24 when you order before 4pm |
The delivery charge for your order is shown at the checkout before you pay. All prices include VAT.
Free UK delivery from £50
As a guide: Athena tall boots for adults (£59.95), Atlas zip-front yard boots (£59.95) and Hera country boots (£89.95) each qualify on their own. Gaia jodhpur boots (£29.95 adult, £26.95 child), Gaia Zipped jodhpur boots (£34.95), Athena tall boots for children (£49.95) and Aiya riding tights (£24.95 to £29.95) are under £50 each, so free delivery applies once the basket reaches £50. Prices checked 25 September 2026.
Order cut-off and despatch
Orders are picked and packed at our warehouse at Lancaster Farm, Burned House Lane, Preesall, Lancashire, FY6 0PQ, by the same team that ships Just Horse Riders orders. Order before 4pm on a working day and we send it the same day, for delivery the next working day. All Englander Equestrian stock is kept at our warehouse, so no order waits for a supplier.
We send orders Monday to Saturday. Monday to Friday, orders placed before 4pm are sent the same day. On Saturdays, orders placed before 11am are sent the same day. Orders placed after the cut-off, or on a Sunday, are sent on the next despatch day.
We email you when your order has been despatched. That email is also our acceptance of your order.
Carriers and tracking
Every order goes by Royal Mail Tracked 24, which aims to deliver the next working day.
Every parcel is tracked. When your order ships we email you the Royal Mail tracking number.
Delivery times and delays
Delivery times are estimates, not guarantees, and count working days. Unless we agree a different date with you, the law says we must deliver within 30 days of accepting your order. If we cannot, you can cancel for a full refund.
If a delay is caused by something outside our control, such as severe weather or a problem at the carrier, we will tell you as soon as we can.
If you are out
Royal Mail will usually leave a card with redelivery options, or leave your parcel with a neighbour or in a safe place if you have set those preferences.
Damaged, missing or wrong deliveries
If your parcel arrives damaged, or an item is missing or wrong, email hello@englanderequestrian.co.uk as soon as you can, with your order number and a photo. We will put it right at no cost to you. Your rights for faulty goods are in the refund policy.
Changing the address
Please check your delivery address at the checkout. If you spot a mistake, email us straight away with your order number. We can change the address only before the order has been despatched.
Risk and ownership
The goods are our responsibility until they are delivered to the address you gave us. After that they are yours to look after. They become your property once we have been paid in full.
Contact
Email hello@englanderequestrian.co.uk. Post: Just Horse Riders Limited, Nursery Farm, Isherwood Road, Carrington, Manchester, M31 4BH. See also the delivery page, the contact page and the refund policy.
Questions riders ask
Is UK delivery free?
Yes, on orders of £50 and over; orders under £50 pay £3.99. Athena tall boots for adults, Atlas zip-front yard boots and Hera country boots each cost more than £50, so they qualify on their own. Gaia jodhpur boots, Athena tall boots for children and Aiya riding tights are under £50 each, so free delivery applies once the basket reaches £50.
Where do orders ship from?
From our warehouse at Lancaster Farm, Burned House Lane, Preesall, Lancashire, FY6 0PQ. Englander Equestrian orders are packed by the same team that handles Just Horse Riders orders.
What if my parcel arrives damaged?
Email hello@englanderequestrian.co.uk as soon as you can with your order number and a photo. We will put it right at no cost to you. Your rights for damaged or faulty goods are in the refund policy.