Shipping policy

Englander Equestrian is a brand of Just Horse Riders Limited. Every order is packed at our warehouse at Lancaster Farm in Lancashire and sent by Royal Mail Tracked 24.

UK Delivery Rates

Order value	Delivery	Service
Under £50	£3.99	Royal Mail Tracked 24
£50 and over	Free	Royal Mail Tracked 24

The delivery charge for your order is shown at checkout before you pay. All prices include VAT.

Delivery Times

Monday to Friday: order before 4pm and we send your order the same day.
Saturday: order before 11am and we send your order the same day.
Next working day delivery with Royal Mail Tracked 24.
Orders placed after the cut-off, or on a Sunday, are sent on the next despatch day.

Delivery times are Royal Mail's estimates and are not guaranteed.

Where We Deliver

We deliver to addresses in the United Kingdom: England, Scotland, Wales and Northern Ireland. Deliveries to the Scottish Highlands and Islands and other remote areas may take an extra day or two.

Track Your Order

Once your order ships, you will receive a confirmation email with your tracking number. Use it to follow your parcel on the Royal Mail website.

Good to Know

Check Your Address

Please double-check your delivery address at checkout. Incorrect addresses may result in a small additional postage fee to redirect your parcel.

Delays

Occasionally, high demand may cause slight delays. We will keep you informed if this affects your order.

On Arrival

Please inspect your packaging when your order arrives. If anything looks damaged, take photos before opening and contact us right away.

Common Questions

When will my order arrive?

Orders placed before 4pm Monday to Friday, or before 11am on a Saturday, are sent the same day and usually arrive the next working day. You will receive tracking information by email once your order ships.

Can I change my delivery address?

If your order has not shipped yet, contact us as soon as possible and we will do our best to update it. Once shipped, you may need to contact Royal Mail directly.

What if I'm not home?

Royal Mail will usually leave a card with redelivery options, or leave your parcel with a neighbour or in a safe place if you have set those preferences.